Introduction Cisco Systems Inc. is a company based


Cisco Systems Inc. is a company based in San
Jose, California at the center of Silicon Valley and deals with the
development, manufacturing, and selling of different hardware used in
networking, telecommunication, and other technological gadgets. They provide
both services and goods to their customers as their mode of providing
technological solutions to their large customer base which comprises of America
as well as other parts of the world. The company’s supply chain is complex,
highly diverse and extensive owing to its broad customer base as well as many
types of products that it produces. With over 300 families of products being
sold all over the world, the company has one of the most complex supply chains
in the world. The supply chain of Cisco entails over 1000 suppliers who work
hand in hand with several manufacturing partners and other logistics providers
(Sáenz & Revilla, 2014). When broken down, the supply chain of Cisco
Systems Inc. involves the following:

Eight strategic logistic centers

4 Base Trans-Receiver Stations

Over 25,000 orderable products with one quarter of them being
assemble-to-order in nature while, the rest are spares.

Millions of annual shipments sent to customers as per order with
an example being 22 million cartons shipped in 2016

Most of the products from Cisco Company use a Configure-to-order
form of a model as they are made on the basis of the orders confirmed by the
company’s customers. Due to the above-discussed factors and characteristics of
Cisco Company, the company has been under immense pressure to revolutionize its
supply chain in order to increase its business scale and agility. The changes
which will be discussed in this report include the simplification and
consolidation of supply chain business processes as well as the company’s
Enterprise Resource Plan System, (ERP) to ensure the creation of end-to-end
workflow which has the desirable standardization and automation.  Through
a well-set project which involved planning and execution, all the supply chain
stakeholder, as well as Cisco Systems Inc., have changed the company’s supply
chain systems in order to reach the company’s broad spectrum customers who have
vastly different expectations and service requirements.