Emotions and Communications


Emotions and Communication
Ralph L. Pearson
Grand Canyon University
Introduction to Human Communication Theory
Kimberly Brownlee
January 31, 2010

Emotions and Communication
In reviewing the journal kept early in the week it was obvious that the majority of emotions experienced this week were negative. This was not a surprise as most of the experiences during those days were also negative. Dealing with these emotions and communicating effectively is nothing short of a challenge. The biggest part of the challenge however, is dealing with people in positions of trust that refuse to take responsibility for their own actions. Professionals that deflect or ignore criticism of their work is, in the author??™s opinion, one of the biggest reasons for the rising distrust of individuals who have accepted positions of trust and the responsibilities that go with those positions. It is not enough to hold a title; one must also carry out the responsibilities of the position. If they are not capable or willing to do so a career change is indicated.
Starting the week with the grim diagnosis from the author??™s wife??™s home healthcare nurse pretty much set the tone for the next few days. The follow-up opinions of her physical and occupational therapists added to the emotional turmoil the author was feeling. Unable to find another doctor, as my wife was referred to this one by the emergency room, and not being at all thrilled with this doctor??™s history we decided on the operation in spite of our better judgment. Now the reason for that hesitance was clear. What might have been an annoyance was now a problem and the only person able to solve the problem is the same person who caused the problem. The anger that both the author and his wife were feeling made effective communication with anyone else, and even between them, extremely difficult.
After waiting all day to hear what Dr. Westly had to say about the problem both the author??™s and his wife??™s emotions were predictably heightened. After listening to repeated claims that his work was not the cause for the problems now being experienced by the author??™s wife, the author put to him a simple question. ???If the tendon was fine before the operation and she has been in a splint ever since, how is it that now her tendon is ripped and needs to be repaired??? When the doctor answered that he did not know but sometimes these things happen, it took all the self control the author could muster to avoid a physical confrontation. Attempting to have a conversation that did not dissolve into nothing except accusations, the author attempted to use all of the tools at his disposal, both biological and mental. Success in doing that did nothing at all for the author??™s inner emotional turmoil. It would be another 20 hours before the anger cooled enough to allow the author to sleep.
This assignment, coming as it did this particular week, was interesting in that it explained how emotions affect communication. Most of the subject matter was already well known to the author as anger management has been a lifetime project. However, realizing exactly what particular cues start stoking the fire of the author??™s anger was very helpful. It also was extremely helpful to put these down on paper. It focused the author??™s thoughts on why this happens. It was not, as the supposed, an outgrowth of frustration. It really was due to the fact that many people are unwilling or unable to either accept or admit their mistakes. Part of being in a position of trust and responsibility is also being able to stand up and take responsibility when thing do ot turn out as planned.

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