Effective Communication Paper
May 6, 2013
Effective communication in any organization can truly be depicted by the culture and structure of the organization itself. ? Organizations of all sizes maintain some form of organizational structure, which plays a role in the effectiveness of the communication distributed both in and outside of its walls. This paper explains vital techniques that should be used in health care settings for effective communication within health care organizations. It??™s essential for an organization to use different and effective communication methods within the structure such as oral communication technique, forms of written communication, and visual communication skills. Although I do not currently belong to an organization, below are some of the communications techniques that I choose to describe. Organization communication is a crucial advantage to any success within health care organizations.
The first technique that will be explained is verbal communication skills for health care job settings. This kind of communication is aimed at every employee in this type of job setting, because the focus to being committed to adhering to medical problems involves examining what the cause of that problem is to better work to find a solution. Effective verbal/listening skills to patients/consumers shows that you as an employee in the health care setting are interested in finding a solution to the problem if there is one, or maybe the person just needs someone to talk too. Verbal communication skills are not just a one-person communication technique/skill, and patients or consumers must be inclined to listen to the employee too. When you show a person that you have verbal/listening skills they will feel more comfortable sharing their situation with you.
Next this paper explains different methods of written communication and why this form of communication is effective in health care job settings. There are different forms of written communication such as memorandums, reports, newspaper articles, emails, and phone text. Memorandums are an effective communication technique because management can efficiently communicate among other teams of management in health care to keep the organization flowing, as it should. Reports and newspaper articles are both forms of communicating with the public as well as within health care organizations when it comes to billing and coding. Emails are an effective way to communicate within organizations because of it??™s time saving technique as well as this being a way to correct mistakes before sending off. Written communication can also be used as an informal way of communication.
Visual communication skills are more of a hand on approach to actually see what you are supposed to be doing. To be a visual communicator you must first have a visual aspect of what needs to be communicated to your audience. Visual communication can be in the form of Internet, video, television, or other electronically made equipment. Ineffective communication in my opinion would most likely be in the form of non-verbal techniques of communication. Facial expressions and body posture can often be misread when communicating professionally within an organization but this form of communication can lead to a person??™s downfall in their career.
Other forms of ineffective workplace communication are rumors. This can be a negative way of communicating within organizations when the message is intended for positive enforcement in the health care setting. Methods in solving these types of problems that can occur in organizations are to formulate trustworthy groups/teams to be in charge of communicating information throughout the organization. Another method is to assess/monitor the outcomes and progress of the communicating teams/groups. Ineffective communication within organizations can lead to unsuccessful partnership in health care settings.
These communication techniques can be applied or modified by setting organizational goals and getting employee signatures of acknowledgement on them. Consequences that organizations may face come in the forms of negligence or medical malpractice suits for employee communication mishaps. Modification of organizations policies can be made if outcomes to the current methods are not as effective as originally planned. ???Managers need to lay goo ground in the areas of expected behavior, task responsibilities, and communication procedures??? (Lombardi, Schemerhorn, 2007). When there is a lack of communication from management to employees, the employees begin to feel alienated, and a sense of mistrust begins to emerge. Health care organizations can definitely gain success when utilizing the above techniques as company policies.
Technology in today??™s current society has had a major positive outcome in health care communication techniques. Internet usage in healthcare has been an impact that not only brings success to health care organizations but its consumers and patients too. Health care technology is rapidly changing making it easier for health organizations to diagnose, treat, record keep, and provide various ways to bill instead of just using mailing methods. Health organizations that update their technology on a regular basis should not continuously have communication problems with there staff.
Lombardi, D., Schermerhorn, J., & Kramer, B. (2007). Healthcare Management . Phoenix, AR: John Wiley & Sons Inc.
Gould, J. R. (1969). BARRIERS TO EFFECTIVE COMMUNICATION. Journal Of Business Communication, 6(2), 53-58.
THE SECRETS OF SUCCESSFUL COMMUNICATION A Simple Guide to Effective Encounters in Business. (2011). Kirkus Reviews, 79(16), 1442.